Some Powerful tips for the telephone Answering service

The phone is one of the oldest and most personal customer service channels. Its uniqueness requires a unique approach.

Although a phone call seems to speak directly to someone, there is no visual feedback from personal contact. In addition, you cannot reread what you said, such as live chat support.

Let's keep an eye out for these unique features by analyzing these 7 customer service tips by phone.

Permanent call

One of the best tips I received for handling important calls was stopping and walking. At your feet, of course, you are more energetic than sitting. It's a simple matter of heart rate and blood flow.

Unfortunately, most people who work in call centers stay seated all day. When you receive one on the phone, you feel that you can fall asleep at any time.

Call to the blind

When we hear someone face to face, politeness forces us to focus on one another. On the phone, however, missing visual comments.

In combination with a world of distractions at your fingertips, wandering thoughts become a real danger. We tend to overestimate our multitasking abilities, so we think we can email a quick check and empty * What are you talking about?

Worse, if you lose track, you cannot read the transcript to pick things up.

One tip to stay focused during the conversation is to close your eyes and limit the sensory inputs to your hearing almost entirely. Be reckless with the phone support.

Tip: Close your eyes to concentrate on what the other person is saying.

The smile effect

The smile is not only pleasant to look at but also pleasing to the ear. Your voice is different when you speak with a smile. A study by the University of Portsmouth has shown that people can hear someone smiling at the other end of the line.

The technique "Glad to see you!"

As a rule, telephone service employees learn to accept the phone with enthusiasm and enthusiasm. "Hello, this is Bob, how can I help you ?!

Although more numerous than "hello ...?" Depressed, the problem of programmed enthusiasm is that it lacks authenticity. What are you looking forward to if you do not know who you are talking to?

Name of the shower

Dale Carnegie said, "The name of a person is the sweetest and most important tone of all languages for them." People love to hear how he pronounces his name. When he does that, he makes a personal connection.

This is slightly exaggerated when they meet face-to-face, but on the phone, it's easier to shower the names. It has the added advantage of getting the attention of your conversation partner.

Some phone customer service Tips in video

Best of luck